Question 1

What is the lead time for custom orders?

Accepted Answer

At SignatureBox, we pride ourselves on delivering high-quality custom products in a timely manner. The lead time for custom orders typically ranges between 3 to 6 weeks, depending on the complexity and volume of the order. Once you place your custom order, we will provide a more precise timeline based on your specific requirements. Rest assured, we strive to meet your deadlines without compromising on the quality that SignatureBox is known for. If you have any urgent requests or need a rushed service, you may call our sales rep for support.

Question 2

What is your MOQ (Minimum Order Quantity)?

Accepted Answer

At SignatureBox, we aim to cater to the needs of both small businesses and larger enterprises. Our current Minimum Order Quantity (MOQ) is set at 50 units per order. This allows us to maintain high-quality standards and ensure that each order receives the attention to detail it deserves. However, we understand that every business has unique requirements, and we are open to discussing special requests or smaller orders on a case-by-case basis. Please feel free to contact our customer service team for further assistance or to discuss your specific needs.

Question 3

How can I request a sample of you product?

Accepted Answer

You can request a sample by filling out the contact form. Please inlcude the type of box you want and which insert and other options you want to consider. Then our sales team will contact you for more necesary details within 24 hours.

Question 4

Do you provide air shipping services?

Accepted Answer

Yes, we offer air shipping services for both domestic and international orders. Air shipping is a fast and efficient option for customers who require expedited delivery. For details on air shipping rates and delivery times, please refer to our Shipping Policy.

Question 5

Do you offer sea shipping for international orders?

Accepted Answer

Yes, we provide sea shipping for international orders to ensure cost-effective and reliable delivery. Sea shipping is ideal for bulk or large items that may not be time-sensitive. For more information on sea shipping options and delivery times, please check our Shipping Policy.

Question 6

Does you have scaling capabilities to accommodate growing business needs?

Accepted Answer

Yes, we can scale to meet your business needs. Our infrastructure and network supports increased order volumes and product expansion. We're dedicated to growing with your business.